Refund Policy

Refund Policy

Last updated: July 1, 2026

1. Digital Products — 14-Day Satisfaction Guarantee

Because our products are digital files that can be instantly downloaded, we offer a 14-day satisfaction guarantee from the date of purchase. If you are not satisfied with your purchase for any reason, contact our support team and we will work with you to resolve the issue.

Refunds for digital products are granted on a case-by-case basis and typically require that you have not already downloaded the full-resolution file. Previews and watermarked versions are provided so you can evaluate the quality before downloading.

2. When Refunds Are Granted

We may grant a refund in the following situations:

  • The digital file is corrupted or unplayable and we cannot provide a working replacement
  • You accidentally purchased the wrong item and have not downloaded the full-resolution file
  • The product description was materially inaccurate (e.g., wrong resolution, wrong format)
  • Duplicate purchase due to technical error

3. When Refunds Are Not Granted

Refunds will not be granted in the following situations:

  • You have already downloaded the full-resolution file (the preview is there for evaluation)
  • More than 14 days have passed since the purchase
  • You changed your mind after downloading the full file
  • The issue is due to incompatible software on your end (check system requirements before purchasing)

4. Physical Products

For physical products (if applicable), we accept returns within 30 days of delivery. Items must be unused and in their original packaging. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

5. How to Request a Refund

To request a refund, please contact our support team with:

  • Your order number
  • The reason for your refund request
  • Any relevant screenshots or details about the issue

Email us at: spurno@icloud.com or visit our Contact page. We aim to respond within 24-48 hours.

6. Payment Disputes

Before filing a dispute with your payment provider, please contact us directly. Many issues can be resolved quickly through our support team. Filing an unnecessary dispute may result in account suspension.